Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
In 2018, the global Social Customer Relationship Management (CRM) Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.
The key players covered in this study
Microsoft Dynamics CRM
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Market segment by Type, the product can be split into
Market segment by Application, split into
Market segment by Regions/Countries, this report covers
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Central & South America
The study objectives of this report are:
To analyze global Social Customer Relationship Management (CRM) Software status, future forecast, growth opportunity, key market and key players.
To present the Social Customer Relationship Management (CRM) Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Social Customer Relationship Management (CRM) Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
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