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Virtual PBX Market – Projected to Expand at a CAGR of 15.3% with Deployement of Cloud Based Models

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The global Virtual PBX market is projected to be driven by the fact that it helps in the reduction of total cost of ownership. A hosted PBX system helps reduce the total cost of ownership by minimizing capital expenditure as the system requires only the yearly phone fee unlike an on-premise PBX solution which requires PBX server, annual maintenance, and in-house IT staff. There are numerous additional benefits apart from the quantifiable benefits of a hosted PBX solution that are hard to quantify, such as freeing up staff time who would have been managing on-premise PBX, increased employee productivity, and improved customer satisfaction.

Also, by paying monthly subscription charges, companies could convert their capital expenditure into operational expenditure. Cost savings through reduced phone and fax charges, eliminating PBX hardware requirements, and reduced administration costs is driving the Virtual PBX market.

However, incompatible hardware and equipment is one of the main reasons for interruptions in the Virtual PBX service. Many old routers cannot support Virtual PBX systems and data transfer. Other network hardware such as switches could also run into compatibility issues with Virtual PBX protocols. Any obsolete network that still utilizes old and improper hardware could be a major and continuing issue and these act as restraints of the market. The global Virtual PBX market is anticipated to reach US$ 14,368.4 Mn by 2026 at a CAGR of 15.3% during the forecast period from 2018 to 2026.

Companies spend on Virtual PBX to increase efficiency, optimization, and speed and timing of logistic services, thereby increasing customer satisfaction and revenue. Amidst a range of rapid technological evolutions and in an increasingly digital environment where digital transformations are affecting the industry, most senior management members of various companies appreciate cloud based solutions (to engage with customers, and optimize production and operations) as major areas of investment.

A cloud-based PBX system offers cost advantage as the main cost factor of a cloud-based system is its service charge, while eliminating the cost of upgrading hardware and software, phone lines, and reassigning staff to other tasks in the business. Virtual PBX helps lighten the cost burden. Administration and operations count for major cost savings for a cloud-based PBX over an on-premise PBX.

It reduces network complexity, allowing cloud service providers to host several virtual networks and also reduces the implementation and activation time. Due to the rising adoption of telco cloud, small and medium sized businesses are deploying more and more Virtual PBX, which creates ample opportunities for service providers to capture more market share.

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Several strategies and approaches have been established to increase the efficiency of companies over the years. Cloud based solution is considered to be one of the most promising factors in these strategies. Startups as well as leading players in the market are prepared to collaborate with each other and complement their offerings.

Collaboration of offerings encourages collaborative working, allowing key players to retain their dominance. The deal becomes a win-win for the two companies as the new player gets easy access to the market which might not be welcoming and the market leaders increase their efficiency and develop new business models, such as shared networks.

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